A Pist off EX- CUSTOMER
Are you freaking kidding me? You as in ZALES apologizing after given ample opportunities to rectify this is unacceptable! We are getting married in a month and that is your solution! The store manager didn't even have the decency to contact me, nor would they provide me with there district manager or regional manager contact info. Lastly they gave me the wrong 1800 number for ZALES number. This place was extremely unprofessional, not customer orientated and RUDE. I would never recommend anyone to do business with them! I will make it my personal agenda to rectify this issue through corporate. If i am unable to get my fiance the ring he deserves for our wedding. ZALES can pick up half our wedding expenses!!! RANT OVER... DON'T SHOP HERE!
I had a really great experience in Zales. Amazing costumer service. Deana and Erica were very informative and helpful they did their best to help us get what we wanted at a price everyone was happy with. We were very happy with our purchase and the ladies did a great job. I will be returning to Zales for any future jewelry shopping.
I have been dealing with Zales regarding a repair on my Wedding Rings. This started in July 2017. As of this date the repair has not been done correctly. I picked it up back in August and the top of one of the channels broke off and was catching on my clothes. Since then they shaved off the top of the channel and now it is not even on both sides. Manager was not in the last time I went by to pick it up and the ring still was not repaired correctly. Asked that the manager call me and I have not heard from her yet and that has been over 2 weeks. I asked for the district manager's phone number and no one there could give me that persons name. They told me I could call the customer service number. I RECOMMEND THAT YOU DO NOT DO BUSINESS WITH THEM!
My husband purchased my rings at Zales 2years ago they are yellow gold and I went to the store recently just to look and was almost convinced into upgrading to a white gold ring. I told the ladies that I really loved my rings I just prefer that they were white gold to match my other jewelry they then began telling me that they could rhodium dip them. So I set it up for them to send my rings off to be dipped and while we were giving all the information the lady ask if I wanted them sodered together so I agreeed to it and it took a month to get them back which wasn't a big deal until I picked them up.... The lady called and left a voicemail that my rings were ready for pickup and she said nothing about the small issue with the order that was placed. I arrived at Zales and they handed me my rings still yellow gold and now sodered together. Needless to say I was PISSED. Zales will not dip yellow gold!!!!!! I would not have sent my rings off just to be sodered I had not even planned on it until the ask when we were working out the details on the rings being dipped. We drove an hour to pick the rings up and the work wasn't done. This is the last purchase that I will make at Zales and I will discourage anyone that ask about Zales from buying from them. Their sales staff need more training and knowledge about the ins and outs of jewelry sales and repair and company policies.
My fiance and I went here to purchase his wedding band in July 2016. "Our wedding is in October" We had him sized and told ZALES would order him a ring in a nine and a quarter and a nine and a half. We received a phone call the ring was ready. Upon our arrival which is a hour drive we learned they ordered a size 9 and 10.5. The laddies quickly apologized and said they would expedite the order. We accepted and left. The second time after receiving a call we arrived to be told " We don't know where the ring is, our system says it is in the store but we can't locate it" This is where I lost my patience and told them They are robbing my fiance and I of our happiness and what was suppose to be enjoyable wedding band purchase, never-mind the time and drive to get to the store. The store manager said she understood. Again I accepted the answer and we left. " Which was my mistake" Well needless to say I was never called. I called them today a month before the wedding to hear, " Were sorry but the ball was dropped and we never followed up with your order, Can we have the card number to refund your purchase etc"
PS. ZALES retrain your staff on customer service and professionalism .
Sincerely,
Zales is a US Jewelry Store based in Kennesaw, Georgia. Zales is located at 400 Ernest W Barrett Pkwy NW Ste 23, Kennesaw, GA 30144, USA.
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