My only complaint was the women's bathroom had no toilet paper and was a bit messy, but I guess everyone was busy.
Complete lack of respect for your time. Ordered an XM radio online and scheduled an installation the next week. Was called and informed I had the wrong type of appointment, so I went into the store to talk to the install bay.
Purchased a new Gas Stove with delivery and installation. The price was very competitive which is the reason for two stars instead of one. Other than that it was a terrible experience. Told I would get the stove on Monday. They changed to Tuesday. Took the day off of work. They delivered the completely wrong stove. Called customer service couldn't do anything until the truck checked in at 8PM the same day. Finally rescheduled for a Friday deliver. Took another day off. This time they brought the right stove. They didn't bring the hookup kit. Left the stove in the garage and said would have to reschedule. Customer Service said the earliest installation would be Monday the next week. Everyone from Customer Service, the warehouse, and Appliance manager were useless. Cancelled my order and told them to come pick up the stove. They did that in record time. Bought a more expensive stove for the same price from a competitor across the street. They delivered and installed the next day. Still haven't gotten my refund and it's been over 30 days. Never Again!
The sales associate was terrific (I think his name was Lamar). He did not pressure us, but was very patient in answering our questions and getting us the TV that both met our needs and our budget.
Horror show. I tried to purchase over $4000 worth of materials online and Best Buy won't honor their prices due to a discrepancy in their payment system. They sent an email at 2am saying the order was canceled and the next morning they state that they won't honor their prices. Go to Home Depot and order...much better customer service. Buying anything online from Best Buy is a joke.
He scheduled me an appointment for two weeks out, which was a long time but OK. Appointment day comes around and I show up and am told he isn’t even in that day until 1:00 (10:30 appointment) and that there was no appointment on the books. The manager said he’d have them call back which never happened. SInce then, I’ve called 4 times and have been told I’d be called back all 4 times.
Four weeks after purchase and still not even an appointment scheduled. All the while, I’m paying for an XM subscription I can’t use.
This review is all about Austin. He helped me with laptops. He was able to answer my detailed questions very specifically, and definitely knew his stuff.
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